FREE SHIPPING ON ALL U.S. ORDERS $60+

20% OFF FOR NEW CUSTOMERS

Shipping policy

Order Processing

As a small business, we prepare and pack every order with care.

Orders are typically processed and shipped within 1–3 business days after they are placed, excluding weekends and holidays. During busy periods, product launches, or promotions, processing may take a little longer.

Processing time is separate from shipping transit time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Within the United States

We currently ship to eligible addresses within the United States. Available shipping options will be displayed at checkout.

Standard Shipping

  • $8 for orders under $60

  • Free standard shipping on orders over $60, after discounts and before taxes

  • Estimated transit time: 3–5 business days after the order ships

  • Estimated total delivery time: 4–8 business days from the date the order is placed

Expedited Shipping

  • $15 per order

  • Estimated transit time: 2-3 business days after the order ships

  • Estimated total delivery time: 3-6 business days from the date the order is placed

Expedited shipping shortens the carrier transit time but does not change our standard 1-3 business day processing time. 

All delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our control.

Tracking Your Order

Once your order is on its way, you will receive a shipping confirmation email containing your tracking information.

Please note that tracking information may take some time to update after the carrier receives the package.

If your order appears significantly delayed or you have concerns about its delivery, please contact us at hello@infusemuse.com with your order number.

International Shipping

At this time, our online store only ships within the United States. We do not currently offer international shipping.

If you are located outside the United States and would love to try our tea, please feel free to contact us. We would be happy to hear from you and let you know if any options become available.

Changing or Canceling an Order

To help us prepare and ship orders promptly, orders may begin processing soon after they are placed. Please review your order details and shipping address carefully before completing checkout.

Cancellation requests may be submitted within 24 hours of placing an order, provided the order has not already been fulfilled. Cancellation requests are reviewed individually and do not automatically guarantee cancellation.

If you need to change your shipping address or order details, please contact us as soon as possible at hello@infusemuse.com and include your order number.

Once an order has entered processing, packing, fulfillment, or shipping, we may be unable to change or cancel it.

For information about returns, exchanges, damaged items, and refunds, please review our Return & Refund Policy:

https://infusemuse.com/policies/refund-policy

Questions?

If you have any questions about shipping or your order, please contact us at:

hello@infusemuse.com