Refund policy
Changing or Canceling an Order
To help us pack and ship orders as quickly as possible, orders may begin processing soon after they are placed. Please review your order carefully before completing checkout.
You may submit a cancellation request within 24 hours of placing your order. A cancellation request does not guarantee that the order can be canceled. We can cancel an order only before it has been fulfilled or shipped, and we may be unable to make changes once processing or packing has begun.
To request a cancellation or change your shipping address or order details, please email hello@infusemuse.com as soon as possible and include your order number.
Returns & Exchanges
Because tea is a consumable product, opened tea products generally cannot be returned or exchanged unless there is an issue with your order, such as a product arrives damaged, defective, incorrect, or incomplete. We accept returns and exchanges on eligible items when a request is submitted within 14 calendar days of delivery. Proof of purchase is required.
To be eligible for a return or exchange:
-
Tea products must be unopened, unused, and in their original condition and packaging.
-
Tea accessories must be unused, undamaged, and returned in their original packaging.
-
Gift sets must be returned complete, with all included items unopened, unused, and in their original condition and packaging.
How to Request a Return or Exchange
Please log in to My Account and submit a return request within 14 days of delivery. If you are unable to access your account, email hello@infusemuse.com with your order number and the item you would like to return or exchange.
Please do not send an item back before your request has been approved. Once approved, we will provide return instructions and the return mailing address. Approved returns must be shipped within 14 days of receiving return authorization.
Items returned without prior approval may not be accepted.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may issue a refund for the eligible returned item instead.
Return Shipping
For eligible returns or exchanges that are not related to an error on our part, customers are responsible for purchasing and paying for return shipping. Additional shipping charges may apply when sending an exchange item.
If we confirm that an item arrived damaged, defective, or incorrect, Infuse Muse will cover the appropriate return or replacement shipping cost. Missing items do not need to be returned.
Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by law.
We recommend using a trackable shipping service. Infuse Muse is not responsible for returned packages that are lost in transit.
Damaged, Defective, Incorrect, or Missing Items
We pack every order with care and do our best to make sure it arrives correctly and safely.
If an item arrives damaged, defective, incorrect, or missing, please contact us within 7 calendar days of delivery. Include your order number and photos of the item and packaging when applicable.
We will review the issue and provide an appropriate resolution, which may include a replacement or refund.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds are generally processed within 5-7 business days and issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.
Final Sale and Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect, or unless otherwise required by law:
-
Gift cards
-
Opened tea products
-
Items specifically marked “Final Sale” at the time of purchase
Items purchased with a discount code or during a promotion are not automatically considered final sale unless they were specifically marked “Final Sale” before purchase.
Questions?
If you have questions about a return, exchange, refund, or order, please contact us at:
